At KalyanGems, we strive to ensure your complete satisfaction with every purchase you make on our website. We have a clear and transparent return and refund policy that applies to both domestic and international orders. Please read the following policy carefully:
1. Return Timeframe:
Within India: You have a 7-day window from the date of delivery to initiate a return for any eligible product.
All Other Countries: For international orders, the return timeframe is extended to 15 days from the date of delivery.
2. Eligibility for Returns:
To be eligible for a return, the item must meet the following criteria:
The product must be in its original condition, unused, and undamaged.
All original tags, packaging, and accessories should be intact.
The item must not be a non-returnable product (such as customized or personalized items).
The return must be initiated within the specified return timeframe.
3. Reasons for Return:
Defective Products: If the product you receive is defective, damaged, or not as described, we will arrange for a free return. You will not be charged any return fees in this case.
Customer Remorse: If you simply change your mind or are not satisfied with the product for any reason other than a defect, we offer returns for customer remorse. However, a return fee of $5 will be deducted from your refund amount to cover return shipping and processing costs.
4. Return Process:
To initiate a return, please follow these steps:
Contact our customer support team within the specified return timeframe, stating the reason for the return.
Our team will guide you through the return process, which may include providing details, photographs, or any other necessary information.
Once the return is approved, you will receive instructions on how to ship the item back to us.
5. Refund Process:
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Once approved, we will process your refund as follows:
For defective products, a full refund will be issued to your original payment method. You will not be charged any return fees.
For customer remorse returns, a refund will be issued to your original payment method after deducting a return fee of $5.
6. Exclusions:
Certain items may be excluded from our standard return policy, such as customized or personalized products. Please check the product description for any specific return restrictions.
7. Contact Us:
If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at [email protected] ph : 91 7702430335
Thank you for choosing KalyanGems.com. We value your trust and aim to provide you with a seamless shopping experience.